At HUINAN, we are dedicated to ensuring that each order is handled with care and delivered reliably. Our goal is to provide a transparent shipping experience from order confirmation to final delivery.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. During this period, our team verifies order details, conducts quality checks, and prepares items for shipment.
Please note that orders placed after 5:00 PM （UTC+8） will be processed on the next business day.
Customers will receive a confirmation email once the order has been processed and shipped.
Shipping Destinations
HUINAN currently ships to the continental United States only.
Deliveries do not include Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands), or military APO/FPO/DPO addresses.
Estimated Delivery Time
After shipment, the estimated delivery time is 14-17 business days, depending on location, weather, and carrier schedules.
Customers can track their orders using the tracking link provided in the shipping confirmation email.
Shipping Costs
HUINAN offers free standard shipping for all eligible orders within the continental United States.
Customs, Duties, and Taxes
All shipments to the US are subject to U.S. customs and tax regulations, which may incur duties, taxes and official customs fees.
These charges are collected by local authorities separately and not included in our product prices.
All customs-related fees shall be paid by recipients. We cannot predict or control customs rules and charges. Extra costs caused by refusal, abandonment or clearance issues are also the recipient’s responsibility.
Order Tracking
Once your order has shipped, a tracking number and link will be sent via email.
If the tracking information is not updated within 3 days of shipment, please contact our support team for assistance.
You can track your package’s tracking status in real time on the 17TRACK website: https://www.17track.net/en
Packaging and Handling
All products are packed with protective materials to reduce the risk of damage during transit. Each shipment undergoes a quality and packaging check before dispatch.
Lost or Damaged Shipments
If a package is lost or arrives damaged, contact us at service@huinan.store or +86 150 6084 4366.
We will work with the carrier and arrange a replacement or refund if the shipment is confirmed lost or damaged.
Incorrect or Changed Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an address change is needed after placing an order, contact us as soon as possible.
HUINAN may not be able to modify the address once the order has shipped.
Delivery Delays
Delivery times may be affected by weather, carrier schedules, customs, or other factors beyond our control.
We will provide assistance if delays occur and help customers access updated information.
Refused or Undeliverable Packages
If an order is returned due to an incorrect address, refusal of delivery, or unclaimed package, the customer may be responsible for additional shipping or reshipment fees.
Refunds may be issued once the package is returned and inspected.
Customer Support for Shipping
For questions regarding shipping, tracking, or delivery, contact:
- Email: service@huinan.store
- Phone: +86 150 6084 4366
- Hours: Monday–Friday, 9:00 AM – 6:00 PM（UTC+8）