At HUINAN, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to help. This policy outlines our procedures for returns, exchanges, and refunds to ensure a fair and transparent process.
1. Return Window & Eligibility
- 30-Day Limit: You have 30 calendar days from the date of delivery to request a return .
- Condition: To be eligible, items must be unused, undamaged, and in their original packaging, including all tags, accessories, manuals, and documentation.
- Proof of Purchase: A copy of your order confirmation or receipt is required for all transactions.
2. Valid Reasons for Return
We accept returns under the following circumstances:
- Items that arrived damaged or defective.
- Receipt of the incorrect item.
- Change of mind or other reasonable requests, provided the item is in resalable condition.
3. How to Initiate a Return (RA Process)
We do not support direct exchange service. Please return items for refund and place a new order instead.
Important Note: Do not return items to the original address without prior authorization.
- Contact Us: Email service@huinan.store to request a Return Authorization (RA) Number.
- Receive Instructions: We will provide the RA number, the specific return address, and detailed shipping instructions.
- Unauthorized Returns: Items sent back without an RA number or to the wrong address may be delayed, rejected, or ineligible for a refund.
4. Shipping Costs & Fees
- HUINAN’s Error: If the return is due to our mistake (damaged, defective, or wrong item), HUINAN will cover the return shipping costs.
- Personal Reasons: If the return is due to personal preference (e.g., change of mind, “no longer needed”), the customer is responsible for return shipping fees.
- Restocking Fee: A standard restocking and processing fee of 5% of the product price will be deducted from your final refund. This fee covers the labor and materials required for the inspection, sanitization, and repackaging of the returned item.
- Tracking: We strongly recommend using a trackable shipping service. HUINAN is not responsible for return shipments that are lost in transit.
5. Inspection & Refund Timeline
- Quality Check: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Processing: Approved refunds will be processed and credited back to your original payment method within 7 days.
- Note: Since HUINAN offers free outbound shipping, refunds typically cover the cost of the product only.
6. Damaged or Defective Items
Please inspect your order upon receipt. Any damage or defects must be reported within 7 days of delivery. Please provide your order number and clear photos of the issue to .
7. Non-Returnable Situations
Returns may be declined if:
- The item shows signs of use or damage not caused by shipping.
- The item is missing original parts or packaging.
- The return was not authorized (no RA number).
- The 30-day return window has expired.
8. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. HUINAN is not liable for delays or failed deliveries caused by incorrect addresses provided by the customer. If you notice an error, please contact us immediately; however, address changes cannot be made once the order has shipped.
9. Contact Information
For updates on your return or any questions:
- Email: service@huinan.store
- Phone: +86 150 6084 4366
- Hours: Mon–Fri | 9:00 AM – 6:00 PM （UTC+8）